• How To Register
• How To Buy
• Notification E-mails - What Do They Mean?
• When Will My Order Arrive?
• What Is Your Returns and Refunds Policy?
• My Account
• I Forgot My Username/Password!

How Do I Register?

There's no need to register to start adding products to your Shopping Cart. After you've finished adding products to your Cart and clicked Checkout, you'll be presented with a registration form. If you've never registered before, you can put in your details, including Billing and Shipping Address details. If you have previously registered with us, all you have to do is enter your login details on the form to proceed with the rest of the Checkout process.

How To Buy

1. Choose an item you want to purchase. Click 'Add To Cart'. Your product will be added to your 'Shopping Cart'. You can view items in your shopping cart on the right side of the page, or by clicking 'My Cart' at the top of the page.

2. When you are happy with the items in your shopping cart, click on 'Checkout' at the top of the page, or go to 'My Cart' and click 'Checkout'

3. If you have never shopped with us before, you will be prompted to enter information such as your name and billing/shipping address details. You will also be asked to provide your e-mail address where you will be updated with the status of your order, and you will be asked to create a username and password.

If you have previously shopped with us before and have an existing account, just login with your username and password and we will use the details you have provided before. You can also change these details.

4. You will then be asked to choose a shipping method based on the billing/shipping address you provided earlier.

5. You will be asked to choose a payment method - currently, we only accept credit and debit card payments via Paypal. Paypal is a widely-used, trusted and secure payments processor which handles card payments on our behalf - we ourselves do not hold your card details on our server. You do not need an existing Paypal account to pay with your credit or debit card

6. Click on the Confirm button. At this point, our system will send you an Order Details e-mail detailing the items you ordered. The status of your order at this point is 'Pending'.

You will be directed to the payment processor's secure website (Paypal) where you will enter your credit card details. You don't need to have a Paypal account to pay with your credit or debit card.

7. When you have successfully completed payment, you should receive another e-mail in your Inbox indicating that your order is now at the 'Confirmed' stage. This means that your payment has gone through and your card was charged without any problems. You should also get an e-mail from our payments processor Paypal regarding the transaction. If you can't find these e-mails, please check in your Bulk/Junk mail folder as they may have landed in there.

* If your payment was unsuccessful - which could be for a variety of reasons such as a declined card, or the payments processor page has crashed/not responding, your order status will remain at 'Pending' and you will not receive the 'Order Confirmed' e-mail. (Please also check your Bulk/Junk Mail folder as it might have landed in there)
If the order is not 'Confirmed', your card is not charged and your order will remain in the system for 7 days and be automatically cancelled after that period. You are free to try again. If you are not sure if your payment has gone through, please contact us and we will check this for you.

8. Once we have shipped your order, you will receive a 'Shipped' notification via e-mail. Click here for approximate shipping times and other shipping-related information

That's it! We hope you enjoy using Earthnicity products. Click here to read our Returns Policy

If you need further assistance, please don't hesitate to contact us. We will respond to your queries within 24 hours (usually sooner).

Notification E-mails - What Do They Mean?

Our system sends notification e-mails which allows you to keep track of the progress of your order.

It's important to provide a valid and working e-mail address when you are registering as all your order notification e-mails will be directed there.

You will receive e-mails regarding your order whenever you order anything from us. You should commonly get 3 types of e-mails with your Order ID and the status:

• Order Pending - You have placed an order with us, we are now awaiting payment to be completed.
• Order Confirmed - You have completed payment on the order. Your order will be shipped as soon as possible.
• Order Shipped - Your order has been shipped and is on it's way to you

If you haven't completed payment, the system will automatically cancel the unpaid order after 7 days and you will get an 'Order Cancelled' e-mail.

If you are not sure if your payment has gone through, please contact us and we will check for you.

Please check your Bulk/Junk mail folders for these e-mails as well if you cannot find them in your main Inbox

When Will My Order Arrive?

Click here for estimated times and shipping rates.

What Is Your Returns And Refunds Policy

Click here to read our policy on returns and refunds

My Account

If it's your first purchase with us, you will be prompted to register at the point of Checkout. After registering with us, you don't need to enter your details all over again when making your next purchase - just login with your username and password. You can use the 'My Account' page to check the details and status of current or previous orders. If you haven't paid for your order yet or your previous payment attempt was unsuccessful, you can still do so at your Order Details page within 'My Account'. You can also alter your billing address, shipping address and other personal details within 'My Account'.

I Forgot My Username/Password!

Click here to retrieve your username / password.

Any other questions? Contact us