Returns and Exchanges

For sanitary purposes,cosmetic products that have been used cannot be returned. When you receive your order, promptly check the items to make sure the items are intact and check your order against the provided invoice. You have a right to cancel the purchase within 7 days of the receipt of the goods - please send it back to us unused within 14 working days and we will issue a refund within 7 working days after receipt of the return.

Please contact us first before returning any products. All returns should go to:

Earthnicity Ltd
Unit 28 Heathfield,
Stacey Bushes,
Milton Keynes
MK12 6HR


If you have paid, and you wish to cancel or change your order before the items are dispatched, please contact us as soon as you can.